Training
We offer one-on-one
training on selected systems along with training on Microsoft
products. ITC has also developed "Process Based Training",
a unique approach for delivering end user training. Our approach
goes well beyond traditional end user training activities by
combining process mapping, role mapping and end user training
so that end users are well prepared to meet their job performance
expectations. "Process Based Training" helps end
users to understand how the system "thinks", thereby
increasing the user’s productivity and the likelihood
that they will engage in continuous improvement by suggesting
new, improved, and more efficient ways to use the system. In
addition, "Process Based Training" increases business
efficiency by demonstrating to users how their actions directly
affect other users across the system. Our offerings in this
area include the following:
- Needs analysis
- Instructional design
- Training
planning
- Courseware
development
(instructor-led and
video-assisted)
- Custom written
training manuals
- Process
focused user
reference guides
- Help Desk
development
- Train-the-Trainer
in adult learning
techniques
- Training
delivery
You will learn
to apply the
concepts, techniques, tools, strategies and ideas to your business
with
the help and support
from our consultants. |
